Sales Policy
Effective Date: December 13, 2024
Welcome to Zomis! Our Sales Policy is designed to provide transparency, clarity, and convenience during your shopping experience. By accessing https://zomis.site and making purchases through our website, you agree to the terms outlined in this Sales Policy.
Please read the following information carefully to understand our sales process, payment terms, order fulfillment, shipping, and return conditions. If you have additional questions, feel free to contact our support team at:
Email: info@zomis.site
Phone Number: (630) 663-8977
1. Order Placement & Confirmation
1.1 Placing an Order
To place an order, simply browse our product catalog at https://zomis.site and add items to your shopping cart. Once you are ready to purchase, proceed to the checkout page.
1.2 Order Confirmation
After you submit your order, you will receive an order confirmation email sent to the email address you provided during checkout. This email will include:
- Order number
- Order summary
- Total amount paid
- Payment method used
Please review the information in this email carefully. If any of the information is incorrect, contact our customer service team immediately at info@zomis.site or (630) 663-8977.
2. Payment Terms
2.1 Accepted Payment Methods
We accept the following payment methods:
- Credit Cards (Visa, MasterCard, American Express, Discover)
- PayPal
- Other secure payment options as indicated at checkout
2.2 Payment Security
We prioritize your security by using advanced encryption and secure payment processing methods. All payments are processed via SSL (Secure Sockets Layer) technology to ensure the confidentiality of your information.
2.3 Payment Authorization
Your payment will be authorized at the time of checkout. Your order will only be charged upon confirmation that the items are ready for shipment.
3. Order Fulfillment & Processing
3.1 Order Processing Time
Once you place an order, we aim to process and ship it as quickly as possible. Typical processing time is 1-3 business days, depending on stock availability. For custom or personalized orders, processing may take longer. If delays occur, you will be notified via email.
3.2 Stock Availability
We strive to keep our inventory accurate. However, if an item you ordered becomes unavailable, we will contact you promptly to notify you of the issue. You will have the option to cancel the item, wait for it to become available, or select an alternative product.
3.3 Custom Orders
For custom or personalized orders, additional processing time may apply. You will be notified of the estimated timeline at the time of purchase.
4. Shipping Policy
4.1 Delivery Options & Timeframes
We offer reliable and secure shipping options to ensure that your order reaches you on time. Shipping times may vary depending on your location, the delivery service chosen, and order processing times.
- Standard Shipping: 5-7 business days
- Express Shipping: Available depending on location and delivery preference
You will receive a tracking number via email once your order has been shipped.
4.2 International Shipping
We offer international shipping to many locations worldwide. Delivery times vary depending on the destination country and local customs processes. Customers are responsible for any applicable customs duties or taxes associated with international orders.
4.3 Address Accuracy
Please ensure that your shipping address is accurate and complete at the time of checkout. Zomis is not responsible for delays caused by incorrect or incomplete addresses provided by the customer.
5. Order Cancellation Policy
5.1 Cancellation Before Shipment
If you need to cancel your order, you must contact us as soon as possible at info@zomis.site or (630) 663-8977. We will attempt to process your cancellation if the order has not already been shipped.
5.2 Cancellation After Shipment
Once your order has been shipped, it cannot be canceled. If you wish to return the item, you must follow our Refund and Return Policy outlined here.
6. Sales Promotions & Discounts
6.1 Promotional Discounts
Zomis may offer seasonal promotions, special discounts, or coupon codes to our customers. These promotions are subject to terms and conditions and may expire after a specified period. Discounts cannot be combined unless stated otherwise.
6.2 How to Apply a Coupon/Discount Code
At checkout, you will have the option to enter a valid coupon or discount code. Ensure that you apply the code before completing your payment, as we cannot apply discounts retroactively.
7. Sales Tax
Sales tax is applicable based on the laws of your state, province, or country. Taxes will automatically be calculated during checkout and will be included in the total amount payable. If you are tax-exempt, please contact us at info@zomis.site before placing your order.
8. Final Sale Items
Please note that certain items may be marked as Final Sale. These items are non-returnable and non-refundable unless they are damaged or defective. Items labeled as Final Sale will be clearly marked at the time of purchase and on the product page.
9. Disputes & Customer Support
We are committed to providing excellent customer service. If you encounter any issues with your order, payment, or shipment, please contact us promptly at:
Email: info@zomis.site
Phone: (630) 663-8977
Our team will address your concerns as quickly as possible to ensure your satisfaction.
10. Limitation of Liability
Zomis is committed to providing accurate product descriptions, efficient order processing, and quality service. However, in the event of unforeseen circumstances, Zomis is not responsible for:
- Errors in product descriptions or pricing
- Delays caused by shipping providers, natural disasters, or global events
- Damages to items caused by improper handling after delivery
If you experience any issues with your order, please contact our customer support team.
Thank you for choosing Zomis. We value your trust and look forward to serving you with exceptional service and high-quality luxury jewelry.
If you have further questions, contact us at:
Email: info@zomis.site
Phone Number: (630) 663-8977