Refund and Return Policy

Effective Date: December 13, 2024

At Zomis, we are committed to ensuring your complete satisfaction with your purchase. If for any reason you are not entirely happy with your order, we offer a clear and fair Refund and Return Policy to make the process easy and hassle-free.

Please read the following terms and conditions carefully to understand your rights and responsibilities regarding returns, exchanges, and refunds.

1. Eligibility for Returns & Exchanges

We accept returns and exchanges under the following conditions:

  • The item must be unused, unworn, and in its original condition with all tags and packaging intact.
  • Returns or exchange requests must be initiated within 14 days of the delivery date.
  • Customized or personalized items are not eligible for return or exchange unless the product is damaged or defective upon receipt.

If you believe your item meets these requirements, you can proceed with the return or exchange process as outlined below.

2. How to Initiate a Return or Exchange

If you would like to return or exchange an item, please follow these steps:

Step 1: Contact Our Support Team

Before returning any item, contact our customer support team at info@zomis.site or call us at (630) 663-8977. Please include the following information in your request:

  • Order number
  • Reason for the return or exchange
  • Whether you would prefer a refund or an exchange

Step 2: Wait for Confirmation

Our team will review your request and provide you with further instructions. Please do not return your item until you receive confirmation from us.

Step 3: Return the Item

If approved, you will be provided with a return address. Please ensure that:

  • The item is securely packaged to avoid damage during shipment.
  • The product is in its original, unworn condition with all original tags and packaging.

We recommend using a trackable shipping method to ensure your return is received safely. You are responsible for the cost of return shipping unless the item is defective, damaged, or an error was made by Zomis.

3. Refund Process

Once we receive your returned item and confirm that it meets the eligibility requirements, we will process your refund.

  • Refunds will be issued to the original payment method used at the time of purchase.
  • Please allow 5-7 business days for the refund to be reflected in your account after it is processed. Processing times may vary depending on your financial institution.

Non-Eligible Refunds

Refunds will not be processed under the following circumstances:

  • Items that are damaged due to misuse, improper handling, or alterations.
  • Items returned without prior approval from Zomis.
  • Customized or personalized products unless they are defective or damaged.

4. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at info@zomis.site within 7 days of receipt. Include photos of the damaged or defective product along with your order number and a description of the issue.

Upon verification, Zomis will provide a replacement, repair, or refund (based on your preference) at no additional cost to you.

5. Items Lost During Shipping

If your order does not arrive within the estimated delivery time, please contact our customer support team at info@zomis.site or (630) 663-8977. We will investigate the issue with the shipping carrier and work to resolve the problem as quickly as possible.

If an order is confirmed lost during transit, we will either issue a refund or reship the item based on your preference.

6. Final Sale Items

Please note that certain items may be marked as Final Sale and are not eligible for return, refund, or exchange. These items will be clearly labeled on our website and during checkout.

7. Contact Information

If you have any questions or need assistance regarding your return or refund, you can reach our customer support team at:

Email: info@zomis.site
Phone Number: (630) 663-8977
Website: https://zomis.site